COSMO All You Can Eat World Buffet Restaurant | Aberdeen — Restaurant in Aberdeen City

Halfway through my first plate a child from a large family group fired a spitball of chewed up paper onto my plate from across the room; the manager Steven was informed and offered to move us to a new table, a suggestion that I found insulting as the problem was being ignored. In addition, we had booked this table in advance and shouldn't have to uproot the place we had guaranteed due to the unacceptable actions of these customers.

Shortly afterwards two customers at a neighbouring table to us suffered the same treatment from this group of children, at which point they decided to leave as no attempt was made to prevent the disruption these people were causing to the meals of others. They also appeared to inform the manager of this disturbance upon leaving.

Since the situation had started to affect other customers my friend went to discuss this with the manager, who was frankly uncooperative and apathetic towards the disturbance being caused to both our meal and those of other people. The lack of compassion for our poor experience was alarming, as one would expect a little respect to be shown by management towards the concerns of diners, and as a hospitality worker myself, customer satisfaction and retainment is paramount.

Instead, my friend was told by Steven to leave as he "didn't have time to deal with us" and had "already offered so much to help". The assertion that Steven had done all he could is frankly offensive as the only solution offered to us was to move our table, when we were not the only ones being targeted, and not the only ones who chose to inform management of our treatment. The fact that neither of these incidents were addressed was unfortunate as both of our issues could've been solved instead of causing people to leave out of discomfort.

Since no suitable solution was being offered and we were justifiably uncomfortable with being spat at and verbally abused by strangers, we decided to leave. Prior to this, however, my friend returned to his seat to find yet another spitball in his drink. Steven confusingly pinned the blame on my friend and accused him of sabotaging his own drink. As we left the restaurant these customers verbally mocked and imitated my friend before directly telling him to "shut up" for voicing his displeasure with their taunts. It was at this point that Steven then physically grabbed my friend in an attempt to direct him towards the entrance we were already heading towards, a completely unnecessary action which violated my friend's safety and humiliated both of us in front of those who had disrespected us repeatedly since our arrival. Our discomfort was turned into a public spectacle for nearby customers and staff, including new customers being welcomed to the restaurant.

It was clear that the experience of disruptive, unruly customers was valued over our own extremely poor experience, as the impression we received was that we were the problem for choosing to speak up about our discomfort. The preferential treatment enjoyed by these customers was upsetting as it was apparent they were being favoured despite the disturbance they were causing to others. Steven was made aware of the incidents and demonstrated continued negligence towards the source of the issue, and appeared to be content with sacrificing our dignity to please the people making our dining experience a misery.

I am aware of the frantic nature of the business and understand that dealing with these issues may cause potential upset among customers, but no customer should be given such clear preferential treatment over others. These people were given a free pass to mistreat other customers as management would turn a blind eye to the several incidents reported to them by those affected.

Steven as a manager displayed a disappointing level of carelessness and a refusal to take responsibility for tackling the problems he was repeatedly made aware of. I can only hope the safety, comfort and dignity of future customers will not be compromised in favour of those who provide major sales in spite of their...

Extremely rude and offensive staff ruined our night.

I’ve taken my family to Cosmo a few times since it has opened. On each occasion the service and meals have been ok. Having witnessed what can only be described as the public humiliation of a paying couple upon last night’s visit I don’t think we will be back.

The treatment dished out to the female customer in particular by the male employee who claimed he was either the Manager or the Owner was nothing short of disgusting. My wife prevented me from interfering as it would ruin our own night out. Instead I thought I would write this review, although from what took place, this can be viewed as more of a witness statement.

The behaviour and attitude from the male staff member was extremely disgusting and offensive.

The couple who were enjoying their meal were approached by a staff member who accused them of being thieves. From what I gathered, the female customer had placed two small morsels of food (which she had paid for) from her own plate into a napkin in order to take home to her pet. The Manager/Owner took offense to this and decided to publicly scold this couple and inform them that the restaurant does not tolerate thieves. This was not done with any discretion.

The conversation at this point became quite heated. In my opinion I think the customers had every right to take offence. I have visited numerous restaurants that offer a buffet service but will also provide a “doggy bag” for their paying customer if this request is made.

If being called a thief whilst taking your own food is not already bad enough, what really got under my skin was the way in which the Manager/Owner then decided to treat the couple once the couple had taken umbrage to being called thieves. The female customer asked the male employee for a customer service number so that she could complain. He refused to give any kind of customer service number.

At this point the Manager/Owner started calling the female customer darling and telling her she would be getting nothing as she is not welcome back. The female customer asked politely that the person stopped calling her darling, only for him to continue using the same kind of language.

To top this off the Manager/Owner offered to shake the male customers hand whilst telling the female customer to get out. The couple made it clear that they had been at the restaurant many times previous and on each occasion had spent a lot of money.

This did indeed spoil our evening at Cosmo last night. Having worked in the hospitality industry for a long time where I have provided service at Michelin Star restaurants, it is unacceptable to treat anybody in this manner.

From what the neighbouring table told us, the bit of food that the lady put in a napkin was not big enough to fill a gap in her tooth.

I was very disappointed that the couple left feeling that the treatment they received went unnoticed. This was not the case. I felt that the male staff member was more intent on creating a scene which made him look like some sort of superior being rather than treating the customers with enough respect to listen to them.

In this day in age were the slightest margins can make or break a business in an industry that is already saturated, I sincerely hope that the person who was responsible for providing this nasty and cheap level of customer service takes a long hard look at what he is doing. You cannot treat people who eat at your restaurant like they are subhuman.

I take my hat off to the couple as I myself would not have been so gracious if the same accusations were aimed at me when I had already paid good money for my food.

I will not run the risk of having me or my family being treated in a similar manner and so we will be voting with our feet on this one.

Last night was a very long way removed from being a nice...

I'm glad I read other people's reviews before visiting so that I could come prepared with appropriate expectations. It's true that the food focuses more on quantity than quality. Many of the dishes tasted really plain, like they were made with jar sauces you can buy from a supermarket (the value quality, not extra special products).

As someone who is gluten intolerant, I knew that my choices would be limited (further limited by a lactose intolerance, too), but I managed to find enough food to overfill my stomach. I would strongly recommend that coeliacs don't bother with Cosmo. It won't be worth it. If they are actually able to cater for your needs (which I highly doubt), it will be very limited in scope, and you're just going to put yourself in danger with the high chance of cross-contamination. My favourite part of Cosmo by far was the teppanyaki and BBQ show cooking. The meat was so good, the pineapple, too. I kept going back for more. If you want to load yourself with protein after a gym session, these two cooking stations alone would be worth the price.

Having read other reviews, I was also prepared for the service charge they put on the receipt without telling you. If they had told me about it rather than just handing me the receipt and hoping I'd notice myself I might have left it there. But I take exception to restaurants adding charges without telling you, especially ones that didn't give you any special service, so I asked for it to be removed.

I won't rush back to a Cosmo. The variety wasn't as much as I expected (it's basically Chinese, Indian, freshly-cooked meats, and a couple of "continental" dishes - they leave out whole continents of food: Africa? South America? Australasia? Even Europe is underrepresented. "World Subsection Buffet" would be a more accurate description). But if I was with people who want to eat lots of food again or I preceded the meal with a major gym session, I...